Orders and Shopping
How do I place an order?
Browse the products available on averosbt.com and select the item and any available options you prefer. Add the product to your cart, review your selection, and proceed to checkout.
Enter your contact, billing, and delivery information, select an available payment method, and review the complete order summary before submitting your purchase.
Please check the product details, quantities, shipping address, and total amount carefully before completing checkout.
How can I tell whether my order was received?
After a successful checkout, you will generally receive an order confirmation by email containing your order number and purchase details.
If you do not receive a confirmation, check your spam or junk folder first. You may then contact service@averosbt.com with the email address used during checkout and any available payment reference.
Can I change or cancel an order?
Please email service@averosbt.com as soon as possible if you need to change or cancel an order. Requests should generally be submitted within 12 hours of purchase.
Changes and cancellations depend on the order's fulfillment status. A request cannot be guaranteed once processing, packing, or dispatch has progressed to a stage where the order can no longer be modified.
If an order has already shipped, please contact us to discuss the available options under our Return and Refund Policy.
How do I add or remove products from my cart?
Open your shopping cart to review the selected products. Depending on the options available on the website, you can update quantities or remove items before proceeding to checkout.
Please verify your final selection before submitting payment.
Payments
Which payment methods can I use?
Available payment methods are displayed during checkout. Depending on availability, they may include major credit or debit cards, PayPal, and Apple Pay.
The options presented for your particular transaction determine which methods are available.
How do I use a discount code?
If a valid promotional code is available, enter it in the discount-code field during checkout and apply it before completing your order.
Check the updated order summary to confirm that the discount has been accepted and the final total is correct. Promotional codes may be subject to specific eligibility conditions.
What should I do if my payment fails?
Confirm that your payment details and billing information are correct. You may also need to check with your card issuer or payment provider regarding authorization restrictions.
If the issue continues, contact service@averosbt.com. Do not email complete card numbers, security codes, passwords, or other sensitive payment credentials.
Shipping and Delivery
How long does order processing take?
Orders generally require 2–5 business days for review, preparation, packing, and fulfillment before dispatch.
Processing time is separate from shipping transit time. Additional processing time may occasionally be needed during holidays, promotions, or unusually busy periods.
How much does shipping cost?
The standard shipping fee is US$6.99 per order, according to the shipping terms published on this website.
Please review the shipping amount displayed during checkout before submitting payment. If the checkout amount differs from the published policy, contact us for clarification before placing the order.
How long will delivery take?
Estimated transit times after dispatch are:
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United States: 8–14 business days.
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Canada: 10–16 business days.
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United Kingdom: 10–16 business days.
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Australia: 10–16 business days.
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Other supported international destinations: 14–21 business days.
These estimates exclude the standard processing period and are not guaranteed delivery dates. Customs procedures, carrier disruptions, weather, and local delivery conditions may affect arrival times.
How do I track my order?
When tracking is available, the tracking information will generally be sent after dispatch.
Carrier tracking may take approximately 1–3 business days to show its first update. If tracking remains inactive for an extended period, or your parcel appears delayed or lost, email service@averosbt.com with your order number and tracking details.
What if my package is marked as delivered but I cannot find it?
Check the delivery area, mailbox, parcel locker, building reception, or another safe location where the carrier may have left the package. You may also review the carrier's tracking details or contact the carrier.
If the package remains missing, contact us. We will review the available information and help determine the appropriate next steps.
Returns and Refunds
What is your return period?
Eligible products may generally be returned within 30 calendar days after delivery, subject to the Return and Refund Policy and applicable law.
Products should be unused, in their original condition, and accompanied by the applicable packaging, accessories, and proof of purchase.
How do I request a return?
Email service@averosbt.com with your order number, the product you wish to return, and the reason for your request.
If the item is damaged, defective, incorrect, or materially different from its description, please include relevant photographs where possible.
Wait for approval and instructions before sending any item back.
Who pays for return shipping?
For an eligible change-of-mind return, the customer is generally responsible for return shipping unless applicable law requires otherwise.
For a confirmed damaged, defective, incorrect, or materially non-conforming product attributable to us, we will arrange an appropriate remedy without additional cost to the customer, as applicable.
When will I receive my refund?
After an authorized return is received and inspected, we will notify you of the refund decision.
Approved refunds are generally issued to the original payment method within 5–10 business days after the returned item has been received and inspected. Your bank or payment provider may need additional time to post the funds.
Can I return a damaged or incorrect product?
Yes. Contact us with your order number and a description of the problem. Please provide photographs or other relevant evidence where possible.
We will review the circumstances and offer an appropriate solution in accordance with our published policies and applicable law.
Privacy and Website Security
How is my personal information handled?
Information is handled in accordance with our Privacy Policy and may be used to process orders, arrange delivery, provide customer support, maintain website operations, and prevent fraud.
We may share relevant information with service providers when necessary to complete these activities.
Is it safe to make a payment online?
Payments are handled through the payment methods and providers made available during checkout. These providers may use their own security, encryption, and verification measures.
For your protection, do not send payment passwords, full card numbers, or security codes to us by email.
Business Information
Brand / Trademark: AVEROSBT™
Primary Website: averosbt.com
Owner: Li Shuaibiao
Legal Company Name: Zhengzhou Moshao Network Technology Co., Ltd.
Business Address: Unit 110, Floors 1–2, Entrance 2, Building 2, located north of Zhuzhuangli and west of Zhuzhuang Street, Zhongyuan District, Zhengzhou City, Henan Province
Customer Support Email: service@averosbt.com
Customer Service Phone: +86 13556882743
AVEROSBT™ is owned and operated by Zhengzhou Moshao Network Technology Co., Ltd.