Shipping Policy

This Shipping Policy explains how orders placed through averosbt.com are processed, dispatched, tracked, and delivered.

1. Order Processing

Orders generally require 2–5 business days for order review, preparation, packing, and fulfillment before dispatch.

Business days exclude weekends and applicable public holidays. Processing time is separate from carrier transit time.

During holidays, promotions, or unusually high order volumes, processing may take longer than usual. If a significant issue affects an order, please contact our customer support team for assistance.

2. Shipping Fees

The standard shipping fee is US$6.99 per order under the shipping terms published on this website.

Please review the shipping amount shown at checkout before completing payment. If the displayed amount differs from this policy, contact service@averosbt.com for clarification before submitting your order.

Any applicable taxes, customs duties, or import charges not collected during checkout are addressed in Section 7 below.

3. Estimated Delivery Times

Estimated carrier transit times after dispatch are as follows:

These estimates begin after dispatch and do not include the standard processing period of 2–5 business days.

Delivery estimates are not guaranteed arrival dates. Actual transit times may vary due to destination, carrier capacity, customs procedures, weather, public holidays, or local delivery conditions.

4. Fulfillment and Shipping Origin

Orders may be fulfilled through our own or partner facilities depending on product availability, destination, and operational requirements.

The dispatch location may differ from the company's registered business address. We do not represent that every order is shipped from a warehouse located in the customer's country.

Where an order is dispatched in multiple packages, individual items may arrive separately and may have different tracking details.

5. Tracking Information

When tracking is available, shipment information will generally be provided after dispatch.

Please allow approximately 1–3 business days after the shipping information is created for the carrier's tracking system to display the first update.

Temporary gaps in tracking information do not necessarily indicate that a parcel has been lost. If tracking remains inactive for an extended period, contact service@averosbt.com with your order number and tracking reference.

6. Delivery Delays

Shipments may occasionally be delayed by circumstances such as:

• Carrier congestion or transportation disruption.

• Customs inspection or clearance.

• Severe weather or public holidays.

• Remote-area delivery conditions.

• Incorrect or incomplete delivery details.

• Other events affecting the carrier or delivery network.

If your order appears significantly delayed, contact us. We will review the available tracking information and provide reasonable assistance.

7. International Orders, Duties, and Taxes

International shipments may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless these charges are expressly collected during checkout or otherwise required to be paid by us under applicable law, the recipient may be responsible for the relevant import charges.

Customs requirements vary by destination and may affect delivery time. Customers should check the rules applicable to their location where necessary.

8. Address Accuracy

Customers are responsible for providing a complete and accurate delivery address during checkout.

If you notice an address error, contact service@averosbt.com as soon as possible and include your order number and corrected information.

Address changes cannot be guaranteed once an order has entered fulfillment or been handed to the carrier.

9. Order Changes and Cancellations

Requests to change order details or cancel a purchase should generally be submitted within 12 hours after the order is placed.

We will review the fulfillment status and make reasonable efforts to assist. Changes or cancellations cannot be guaranteed after processing, packing, or dispatch has progressed to a stage where the order can no longer be modified.

10. Lost, Missing, or Damaged Packages

If your parcel appears to be lost, tracking has stopped updating for an extended period, or the package arrives damaged, contact service@averosbt.com.

Please include your order number, tracking information, a description of the problem, and photographs where relevant.

If tracking shows that a parcel was delivered but you cannot locate it, check the delivery area, mailbox, parcel locker, building reception, and the carrier's detailed tracking record. You may also contact the carrier.

If the issue remains unresolved, we will review the available information and determine an appropriate next step in accordance with our policies and applicable law. A delivery scan alone does not automatically prevent us from reviewing a reasonable customer claim.

11. Contact and Business Information

For questions about shipping, tracking, delivery delays, or missing parcels, contact:

Brand / Trademark: AVEROSBT™
Primary Website: averosbt.com
Owner: Li Shuaibiao
Legal Company Name: Zhengzhou Moshao Network Technology Co., Ltd.
Business Address: Unit 110, Floors 1–2, Entrance 2, Building 2, located north of Zhuzhuangli and west of Zhuzhuang Street, Zhongyuan District, Zhengzhou City, Henan Province
Customer Support Email: service@averosbt.com
Customer Service Phone: +86 13556882743

AVEROSBT™ is owned and operated by Zhengzhou Moshao Network Technology Co., Ltd.