Return and Refund Policy

At AVEROSBT™, we aim to handle eligible return and refund requests clearly and fairly. This policy explains the return period, product requirements, application process, shipping responsibilities, and refund timing.

1. Return Period

Eligible products may generally be returned within 30 calendar days after delivery.

This policy does not reduce any mandatory consumer rights that may apply to your purchase under the laws of your location.

2. Return Eligibility

To qualify for a standard return, an item should generally:

Be unused and in its original condition.
Be free from damage caused by use, alteration, or improper handling.
Include its original packaging, accessories, and components where applicable.
Be accompanied by an order number or other proof of purchase.

Some products may be excluded from change-of-mind returns when the exclusion is clearly disclosed before purchase and permitted by applicable law. Examples may include personalized or customized products, perishable goods, and gift cards.

These exclusions do not remove rights that customers have under applicable consumer protection laws, including rights relating to defective or incorrectly supplied goods.

3. How to Request a Return

To start a return, email service@averosbt.com and provide:

Your order number.
The product you wish to return.
The reason for the request.
Photographs or other supporting information, if relevant.

Our team will review the request and advise you whether it qualifies for a return. Please wait for authorization and instructions before sending any product back.

4. Return Address and Instructions

The business address published on our website is provided for business identification and correspondence. It is not automatically the authorized return destination.

If a return is approved, our customer support team will provide the applicable return address, shipping instructions, and any other information needed to complete the return.

Products sent to an unapproved or incorrect address may be delayed or may not be processed promptly.

5. Return Shipping Costs

Change-of-mind returns: Customers are generally responsible for return shipping costs unless applicable law or a specific offer provides otherwise.

Damaged, defective, incorrect, or materially non-conforming products: If the issue is confirmed to be attributable to us, we will provide an appropriate solution, such as a replacement, refund, or return arrangement, without additional cost to the customer as applicable.

Please contact us before independently arranging a return shipment for a product-related problem.

6. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If an item arrives damaged, defective, incomplete, incorrect, or materially different from its description, contact service@averosbt.com as soon as reasonably possible.

Include your order number, a description of the issue, and photographs where available. We may request additional information to assess the matter.

After reviewing the circumstances, we will explain the available resolution. Depending on the issue and applicable law, this may include a replacement, refund, or another appropriate remedy.

7. Exchanges

If you would like a different product or variation, contact our customer support team before returning the original item.

Where a direct exchange is unavailable, we may handle the request through an authorized return followed by a new order. Product availability and applicable return conditions will determine the available options.

8. Refund Processing

Once an authorized return has been received and inspected, we will notify you of the outcome.

Approved refunds are generally issued to the original payment method within 5–10 business days after the returned item has been received and inspected.

The time required for the funds to appear in your account may depend on your bank, card issuer, or payment provider.

If more than 15 business days have passed since we confirmed that an approved refund was issued and you have not received it, please contact service@averosbt.com.

9. Order Cancellations

If you wish to cancel an order, contact us as soon as possible. Requests should generally be submitted within 12 hours after purchase.

Cancellation depends on the order's fulfillment status and cannot be guaranteed once processing, packing, or dispatch has progressed beyond the point at which the order can be changed.

If cancellation is no longer possible, you may contact us after delivery to discuss whether the product qualifies for a return under this policy.

10. Statutory Consumer Rights

Some jurisdictions provide mandatory rights relating to faulty products, distance purchases, withdrawal periods, or refunds. Where such rights apply, they remain unaffected by this policy.

Customers in the European Union and other jurisdictions should refer to the mandatory consumer protections applicable to their particular transaction. Any legally required withdrawal period or remedy will take precedence over a conflicting restriction in this policy.

11. Contact and Business Information

For return, exchange, or refund assistance, contact:

Brand / Trademark: AVEROSBT™
Primary Website: averosbt.com
Owner: Li Shuaibiao
Legal Company Name: Zhengzhou Moshao Network Technology Co., Ltd.
Business Address: Unit 110, Floors 1–2, Entrance 2, Building 2, located north of Zhuzhuangli and west of Zhuzhuang Street, Zhongyuan District, Zhengzhou City, Henan Province
Customer Support Email: service@averosbt.com
Customer Service Phone: +86 13556882743